Villeroy & Boch O.Novo Back to Wall Washdown Toilet - White Alpin

If you have any questions regarding shipping times or charges on any of our products please call us on 01482 795165 or email sales@bathroomsuppliesonline.com

We believe in providing a personalised experience for our customers. Once you've successfully placed your order, keep an eye on your email inbox. You'll receive a detailed invoice containing all the necessary order information. This email also serves as a direct line of communication with us. If you have any special delivery instructions or specific requirements, simply reply to the invoice email. Our dedicated team will promptly attend to your requests and ensure your order is delivered just the way you want it.

Delivery Charges 

To make your shopping experience as seamless as possible, we provide estimated delivery charges directly in your basket. Wondering how much it will cost to have your items delivered? Simply follow these steps:

1. Add Items to Your Basket: Browse our wide selection of products and add the items you desire to your shopping basket.

2. View Your Basket: Once you've selected your items, click on the shopping basket icon to review the contents of your basket.

3. See Delivery Charges: In the basket, you'll find an estimated delivery charge that corresponds to your selected items. This charge will help you understand the cost associated with getting your items to your doorstep.

Occasionally we may ask for an extra delivery charge on certain products or delivery areas.

We use many forms of delivery services dependant on postcode and product. We may deliver larger items on a pallet service, this can be kerbside and the customer will be responsible for the disposal of any pallets and packaging.

Order Times - We now offer next day delivery on many of the items listed on our website. Goods are generally dispatched within 1 to 5 working days from receipt of full payment. Our average delivery time is currently 3 working days. If for any reason these time scales cannot be adhered to, we will notify you within 24 hours and a revised delivery schedule will be advised. Some of our more specialist products such as walk-in baths are made to order and delivery lead times will be confirmed once your order is placed.

If you require your goods by a certain date please call us on 01482 795165 and we will work with you to expedite the delivery time when possible. In some cases we can deliver goods the following morning. We can never guarantee any delivery times but we will always work as hard as possible to meet your deadlines.

Damaged, Defective or Incorrect Deliveries - Any damage, defect, error or shortage must be reported to us within 24 hours of receiving the goods. The onus is on you to check the goods not the installation people. Please take off the outer packaging carefully and check for damage or defects immediately. Once you have notified us of a problem with the goods, we will, at our option either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective. We cannot accept a return under any circumstances if you have begun installation of the product.

Return Period - There is a maximum 14 day notification period for all product returns. We will gladly accept any returns for products in original undamaged packaging where we are notified within the 14 day period after delivery. To notify us of a product you wish to return please email sales@bathroomsuppliesonline.com Once we have been notified of the return you then have a further 14 days to return the goods to our address. All refunds will then be processed within 14 days of receipt.

Please note - If the product packaging is damaged defaced in any way with names, address or order numbers ect we will not be able to offer a credit. All items to be returned must be in the exact same condition as we delivered them. Please place the items in an outer box or wrap in paper.

Please Note - Customers are responsible for all return collection costs. These are estimated at £20 - £30 for small items (accessories and taps etc) and £60 - £80 for large items (toilets and basins etc) but are dependent on the collection location and product. Alternatively, products can be returned via your chosen courier at your cost back to our address. If you are returning the products with your own delivery company please take the necessary insurance with them as damaged items can not be refunded. 

Larger more specialist items like Doc M packs, Shower Pods, Walk-in Baths, large trays or enclosures, stone baths etc will carry a larger return cost up to £200.