Understanding Vado's Product Guarantees

Vado, a well-established name in the bathroom fittings industry, has long been synonymous with quality and reliability. When it comes to outfitting a bathroom, the assurance that the products will endure through years of use is paramount. Vado's commitment to customer satisfaction is reflected in their robust guarantee policies, which offer both standard and extended protection for their products. These guarantees are not just a testament to the product's quality but also act as a trust pact between the brand and the customer, ensuring peace of mind with every purchase.

Understanding the importance of these guarantees can help customers make informed decisions. In an industry where longevity and durability are key, Vado’s extended guarantees are a significant selling point. They indicate the company’s confidence in their products and provide a strong incentive for customers looking for security and long-term value in their investments.

Overview of Vado's Standard and Extended Guarantee Terms

Standard 2-Year Guarantee

At the core of Vado's customer care initiative is their standard 2-year guarantee. This foundational guarantee covers all Vado products across various ranges, ensuring that any faults related to manufacturing or material defects are dealt with promptly. Under this guarantee, both replacement parts and the labour involved in making the repairs are covered, which means customers can expect a hassle-free resolution to any issues.

This 2-year guarantee is an industry-standard duration, but Vado ensures it stands out by making the claims process straightforward and efficient. Customers can easily contact Vado’s customer service team through multiple channels to report any issues, illustrating the brand's dedication to quality service and customer satisfaction.

Extended Guarantee Benefits

For those looking to enhance their coverage, Vado offers an extended guarantee that can significantly increase the duration of protection, up to 15 years or more, depending on the product category. This extended guarantee is a testament to the quality of Vado’s products and their lifespan. Here’s how some of these extended guarantees break down:

Ceramic Basins and Toilets: 25 Years Guarantee

Ceramic products from Vado are known for their durability and resistance to wear and tear. Offering a 25-year guarantee on these products underscores the company's confidence in their ceramic ranges. This extended guarantee covers any manufacturing defects, giving long-term assurance that these essential bathroom pieces will stand the test of time.

Specific Guarantee Details by Product Type

Vado offers a variety of product categories, each backed by its own specific guarantee terms designed to ensure satisfaction and performance. Understanding these can help customers make informed decisions about their purchases based on durability and coverage.

Chromed Brassware and Stainless Steel Products

Chromed brassware is celebrated for its durability and excellent finish. Vado provides a 12-year warranty on all chromed brassware, which covers any manufacturing defects and the finish's longevity under normal use. This guarantee reassures customers of the quality and endurance of their chrome fittings.

Stainless steel products by Vado come with a robust 15-year guarantee. Stainless steel is known for its rust resistance and strength, making it ideal for bathroom fittings that withstand the test of time and usage. The extended guarantee on stainless steel products highlights Vado's commitment to superior quality and customer trust.

Individual by Vado Collection

The Individual by Vado collection, which includes bespoke and designer fittings, comes with a guarantee that varies depending on the specific nature of the product. Generally, these bespoke items are covered for up to 15 years, emphasising the high-quality materials and craftsmanship involved in their creation. This collection is designed to cater to unique tastes while maintaining the same standards of durability and functionality.

Mineral Basins, Worktops, Furniture, Mirrors, and Heating Solutions

Mineral basins and worktops are guaranteed for 10 years, reflecting their resilience and the quality of the materials used. Furniture items and mirrors from Vado also carry a 10-year guarantee, ensuring against defects in material and craftsmanship. Heating solutions, such as towel rails and radiators, are covered under a 5-year guarantee, addressing any potential manufacturing defects and functionality under regular use conditions.

Advanced Tech Products: Vado Sensori SmartTouch and Identity Ranges

Advanced technological products such as the Vado Sensori SmartTouch and Identity ranges are provided with a specific guarantee that addresses both the technological components and the physical aspects of the products. Typically, these guarantees are for 5 years, covering electronic parts and functionality, underscoring Vado's confidence in its innovative technologies.

Conditions and Limitations of Guarantees

While Vado's guarantees offer comprehensive coverage, they are contingent on several conditions to ensure that each claim is valid:

Proper Installation and Usage: Guarantees are only valid if the products are installed and used according to Vado’s instructions. This includes following all operational guidelines and using the products in a manner consistent with their intended use.

Routine Maintenance: Regular maintenance, as specified by Vado, must be adhered to. This includes cleaning the products with suitable cleaning agents and ensuring they are not subjected to abrasive substances or undue wear and tear.

Exclusions: The guarantees do not cover damages resulting from improper use, such as physical abuse, misuse, or exposure to incorrect water types (e.g., hard water damage without the use of a water softener). Inadequate water supply conditions that lead to operational failures are also not covered.

Non-transferability: Guarantees offered by Vado are non-transferable and apply only to the original purchaser. This condition is crucial for maintaining the validity of the guarantee in the event of an ownership change.

How to Claim Your Guarantee

Product Registration: Immediately after installation, register your product online via the Vado website. This process activates your extended guarantee and is vital for future claims.

Keep Documentation: Always keep your purchase receipt and installation records. These documents will be necessary if a guarantee claim is made.

Contacting Vado’s Aftersales Department

If a defect arises, contacting Vado’s Aftersales department is straightforward:

Contact Method: Utilise the contact form on Vado’s website or call their customer service number. Providing a detailed description of the issue along with any relevant photographs can speed up the process.

Information Required: When making a claim, be prepared to supply your proof of purchase, registration details, and a comprehensive account of the problem.

Requirements for a Successful Claim

Proof of Purchase: Always keep your original purchase receipt, as it must be presented when making a claim.

Timely Notification: Notify Vado within a reasonable time from when the defect was first noticed. Delayed claims may impact the success of your guarantee claim.

Tips for Installing and Maintaining Vado Products

Proper installation and maintenance are crucial for ensuring that Vado products perform optimally and that the guarantees remain valid. Here are some best practices:

Installation Best Practices

Follow the Manufacturer’s Instructions: Always follow Vado's detailed installation guidelines. These instructions are designed to ensure that every component functions correctly.

Use Qualified Professionals: To avoid improper installation, it’s advisable to hire qualified professionals who are experienced with Vado products. Proper installation by certified plumbers ensures that all fittings and connections are secure and meet all operational requirements.

Maintenance Tips

Regular Cleaning: For Vado products, use mild soaps and soft cloths. Avoid abrasive cleaners and harsh chemicals, as these can damage finishes and materials, potentially voiding the guarantee.

Periodic Checks: Regularly check for leaks, drips, or signs of wear. Addressing these issues promptly can prevent more significant problems later, thus maintaining the product’s integrity and performance.

Water Pressure Management: Ensure your home’s water pressure is within Vado’s recommended ranges. Excessive pressure can lead to damage and will likely void the guarantee.

Reminder for Extended Guarantee Registration

To be eligible for Vado’s extended guarantees, it's essential to register your products within six months from the date of purchase. This registration not only activates the extended guarantee but also facilitates faster service and support should you need it.

FAQ Section

What products are covered by Vado’s longest guarantee periods? Vado’s longest guarantee periods extend up to 25 years and cover ceramic basins and toilets. These products are built to last, demonstrating Vado’s commitment to quality and customer satisfaction. Chrome and nickel brassware from Booth & Co., another high-quality option, come with a 15-year guarantee.

How can customers register their products for an extended guarantee? Customers can register their Vado products for an extended guarantee by visiting the Vado website and filling out the registration form. You will need to provide details of your purchase, including the date and place of purchase and some information about the product. Prompt registration ensures extended coverage and peace of mind.

What are the common exclusions from Vado’s guarantees? Common exclusions from Vado’s guarantees include damage due to improper use, such as mechanical damage, incorrect installation, and the use of abrasive cleaning products. Damage caused by excessive water pressure or adverse water conditions, which could have been prevented by following Vado’s installation guidelines, is also typically excluded.

Can the Vado guarantee be transferred if I sell my home? No, Vado’s guarantees are not transferable and apply only to the original purchaser of the product. This is to ensure that the guarantees are upheld under the conditions that were agreed upon at the time of purchase.

What should I do if I lose my purchase receipt? It is crucial to keep your purchase receipt, as proof of purchase is required to make a claim under Vado’s guarantee. However, if you lose your receipt, try contacting the retailer where you purchased the product. They might be able to provide a duplicate receipt. Registering your product immediately after purchase can also be helpful, as it provides another record of ownership and purchase details.

Are there specific care instructions for Vado products with different finishes? Yes, different finishes may require different care approaches to maintain their look and integrity. For example, products with a chrome finish should be cleaned using a mild, soapy solution and a soft cloth, avoiding any acidic or abrasive cleaning agents that could damage the finish. Always refer to the care instructions provided with your specific product for the best results.

How do I know if my Vado product is still under guarantee? You can check the status of your guarantee by contacting Vado’s customer service with your product registration details and proof of purchase. They can confirm the guarantee period and any specific terms that apply to your product.

What steps should I take if I notice a defect during the guarantee period? If you notice a defect, you should immediately contact Vado’s customer service or aftersales department. Provide them with details of the issue, alongside supporting documents such as your proof of purchase and any relevant photographs of the defect. It’s important to report any issues as soon as they are noticed to ensure that the guarantee covers the repairs or replacement.

Does the guarantee cover installation errors? Installation errors are generally not covered under Vado’s product guarantees. To avoid issues related to installation, it is recommended to hire a professional installer who is familiar with Vado products. Proper installation is crucial to ensuring that the product functions correctly and is covered by the guarantee.

Is there a deductible or any fee involved? No, there are no deductibles or fees for making a claim under Vado’s guarantee. The guarantee aims to cover any defects in materials or workmanship and includes the costs related to parts and labour needed to resolve the issue.